<about delivery>
Rugs are not eligible for free shipping. A shipping fee of 5,500 yen will be charged.
Products will be delivered with an instruction manual,ビニール-wrapped in a cylindrical shape. Approximate packaging dimensions are: 133×195cm will be approx. 15cm in diameter x 145cm in length; 160×230cm will be approx. 20cm in diameter x 170cm in length; 200×290cm will be approx. 30cm in diameter x 210cm in length (may vary slightly depending on the product).
Delivery will be by Sagawa Express courier service. Delivery will be to the curb or front door. Drivers will not carry items indoors or perform installation.
As products are shipped directly from the manufacturer's warehouse, we cannot accept specific delivery dates or times.
We do not deliver to Okinawa Prefecture or some remote islands.
Especially for the 200x290cm size, the package length exceeds 2m, so please check your搬入経路 (elevator, stairs, and entrance width) in advance.
<please check immediately after delivery>
・Before use, please check that the product number, color number, and size are correct, and that there is no damage from transit.
・Please unpack promptly after delivery. Do not store in a sealed state.
・When unpacking, be careful not to damage the product with sharp objects such as cutters.
・Do not store vertically or stack. This may cause creases or deformation.
<about returns and exchanges>
・We do not accept returns or exchanges due to customer convenience.
・We cannot accept returns or exchanges for products after use.
・If the delivered product is defective or damaged during transit, please check the condition immediately after unpacking and contact us promptly (no later than 5 days after product arrival).
・Rugs are not products manufactured by our company. After you contact us, we will check the condition, send the actual product to the manufacturer for inspection, and then discuss whether an exchange or return is possible. The longer the time passes, the more difficult it becomes to determine if the damage occurred during transit, so please contact us as soon as possible.
<before laying>
・When laying the rug, please clean the floor surface beforehand.
・After waxing or wet wiping the floor, please lay the rug only after the floor surface is completely dry. Insufficient drying may leave rug marks on the flooring material.
・On slippery floor surfaces such as hardwood floors, we recommend using commercially available non-slip sheets or similar products. Leaving the rug simply laid down may cause it to slip, leading to falls.
・Using the rug in a creased or wrinkled state may cause tripping accidents.
<about size and color>
・Due to the nature of the product, there may be an error of approximately ±3% in the finished dimensions.
・The actual product color and texture may differ from the published photos due to differences in computer or smartphone monitors viewed by the customer, and shooting conditions.
・The appearance and positioning of patterns vary with each weaving. The same pattern may not appear in the same position as in the published photos.
<what happens with use>
・Immediately after delivery, some curling from being rolled up may remain. This will gradually settle and disappear after a few weeks of use.
・If heavy objects such as furniture are placed on the rug for a long period, the pile may become crushed and flattened (crushing). This is more likely to occur when strong localized pressure is applied.
・Rugs with cut pile may show partial disturbance in the direction of the pile during use, appearing as cloud-like color unevenness (clouding phenomenon). This is a characteristic of cut pile and is not a defect in quality.
<care and storage>
・If the pile (fiber) protrudes, do not pull it out forcefully; carefully cut it at the base with scissors.
・When storing, to prevent creases and wrinkles, roll it into a cylinder and lay it flat, avoiding placing heavy objects on top.
<precautions for use>
・Using the rug in direct sunlight may accelerate surface fading and deterioration of the backing. Please use curtains or blinds for sun protection.
・Using rubber covers or similar items on furniture legs may cause discoloration or color transfer due to a reaction with the rug's components, so please be careful.
・Localized pressure, such as from table legs, may leave indentations (dents). Rotating the rug occasionally will make them less noticeable.
・When moving heavy furniture with casters or pianos over the rug, always place plywood or thick cardboard underneath to protect the rug.
・Direct application of insecticides, disinfectants, hypochlorous acid, etc., may cause discoloration or hardening of the rug, so please refrain from doing so. If you use them after spraying them on a cloth, always test on an inconspicuous area first.
<about changes in standards and specifications>
Standards and specifications may be changed without notice for quality improvement or other reasons. Please be aware of this in advance.</about></precautions></care></what></about></before></about></please></about>