<about delivery>
Rugs are not eligible for free shipping. A shipping fee of 5,500 yen will be charged.
The product will be delivered with the instruction manual included, wrapped in vinyl in a cylindrical shape. As a guide for packaging size: 133x195cm is approx. 15cm in diameter x 145cm in length; 160x230cm is approx. 20cm in diameter x 170cm in length; 200x290cm is approx. 30cm in diameter x 210cm in length (these dimensions may vary slightly depending on the product).
Delivery will be by Sagawa Express courier service. Delivery will be to your doorstep/entrance. The driver will not carry the item inside or install it.
As products are shipped directly from the manufacturer's warehouse, we cannot accommodate specific delivery dates or times.
We do not deliver to Okinawa Prefecture or some remote islands.
Especially for the 200x290cm size, the package length exceeds 2m, so please check your搬入経路 (entrance route, e.g., elevator, stairs, doorway width) in advance.
<please check immediately after delivery>
・Before use, please ensure there are no errors in the product number, color number, or size, and no damage occurred during transport.
・Please unpack promptly upon delivery. Do not store in a sealed condition.
・When unpacking, be careful not to damage the product with sharp objects such as cutters.
・Do not store vertically or stack. This may cause creases or deformation.
<about returns and exchanges>
・We do not accept returns or exchanges due to customer convenience.
・We cannot accept returns or exchanges for products after use.
・If the delivered product is defective or damaged during transport, please check the condition immediately after unpacking and contact us promptly (no later than 5 days after product arrival).
・Rugs are not manufactured by our company. After you contact us, we will check the condition, send the actual product to the manufacturer for inspection, and then discuss the possibility of exchange or return. As more time passes, it becomes more difficult to determine if the damage occurred during transport, so please contact us as soon as possible.
<before laying the rug>
・When laying the rug, please clean the floor surface beforehand.
・After waxing or wet-wiping the floor, please lay the rug only after the floor surface is completely dry. Insufficient drying may cause marks from the rug to remain on the flooring material.
・On slippery floor surfaces such as hardwood, we recommend using commercially available anti-slip sheets or similar products. Leaving the rug unfixed may cause it to slip and lead to falls.
・Using the rug while it is creased or wrinkled may cause tripping hazards and accidents.
<about size and color>
・Due to the nature of the product, there may be an error of approximately ±3% in the finished dimensions.
・The color and texture of the actual product may differ from the published photos due to differences in computer or smartphone monitors viewed by the customer, and also due to shooting conditions.
・The appearance and placement of patterns vary with each weave. The same pattern may not appear in the exact same position as in the published photos.
<what happens with use>
・Immediately after delivery, there may be some curling. This will gradually settle and resolve after a few weeks of use.
・If heavy items such as furniture are left on the rug for a long period, the pile may be crushed and flattened (crushing). This is more likely to occur when strong localized pressure is applied.
・Rugs using cut pile may show irregular patterns in the pile's direction during use, appearing like cloudy color variations (clouding phenomenon). This is a characteristic of cut pile and not a defect in quality.
<care and storage>
・If a pile (fiber) sticks out, do not pull it forcibly. Carefully cut it from the base with scissors.
・When storing, roll it into a cylinder to prevent creases and wrinkles, lay it flat, and avoid placing heavy objects on top.
<precautions for use>
・Using the rug in direct sunlight may accelerate surface fading and deterioration of the backing. Please take measures to block sunlight with curtains or blinds.
・Please be aware that using rubber covers or similar items on furniture legs may react with the rug's components, causing discoloration or color transfer.
・Localized pressure, such as from table legs, may leave indentations (dents). Rotating the rug occasionally can make these less noticeable.
・When moving heavy furniture with casters or pianos on the rug, always place plywood or thick cardboard underneath to protect the rug.
・Avoid direct spraying of insecticides, disinfectants, hypochlorous acid, etc., as this may cause discoloration or hardening of the rug. Even when spraying onto a cloth before use, always test on an inconspicuous area beforehand.
<about changes to standards and specifications>
Specifications and standards may be changed without notice for quality improvement or other reasons. Please be aware of this in advance.</about></precautions></care></what></about></before></about></please></about>