<About Delivery>
Rugs are not eligible for free shipping. A shipping fee of 5,500 yen will be charged.
Products will be delivered with an instruction manual and wrapped in plastic in a cylindrical shape. The approximate packing dimensions are: 133 x 195 cm will be approximately 15 cm in diameter x 145 cm in length; 160 x 230 cm will be approximately 20 cm in diameter x 170 cm in length; and 200 x 290 cm will be approximately 30 cm in diameter x 210 cm in length (slight variations may occur depending on the product).
Delivery will be by Sagawa Express courier service. Delivery will be curbside or at your entrance. Drivers will not carry items into your home or perform installation.
Since products are shipped directly from the manufacturer's warehouse, we cannot accommodate specific delivery dates or times.
We do not deliver to Okinawa Prefecture or certain remote islands.
For the 200 x 290 cm rug in particular, the package length exceeds 2 meters, so please check your搬入経路 (delivery route) (elevator, stairs, entrance width) in advance.
<Check Immediately After Delivery>
・Before use, please ensure that the product number, color number, and size are correct, and check for any damage during transportation.
・Please unpack the product promptly after delivery. Avoid storing it in a sealed condition.
・When unpacking, be careful not to damage the product with sharp objects like cutters.
・Do not store vertically or stack. This may cause creases or deformation.
<About Returns and Exchanges>
・We do not accept returns or exchanges due to customer's convenience.
・We cannot accept returns or exchanges for used products.
・If the delivered product is defective or damaged during transportation, please check the condition immediately after unpacking and contact us promptly (no later than 5 days after product arrival).
・Rugs are not manufactured by our company. After you contact us, we will confirm the condition and send the actual product to the manufacturer for inspection. We will then discuss whether an exchange or return is possible. The longer the time passes, the more difficult it becomes to determine if the damage occurred during transportation, so please contact us as soon as possible.
<Before Laying>
・When laying the rug, please clean the floor surface beforehand.
・After waxing or wet-wiping the floor, please wait until the floor surface is completely dry before laying the rug. If drying is insufficient, rug marks may remain on the flooring material.
・On slippery floor surfaces such as hardwood, we recommend using commercially available non-slip sheets. The rug may slip and cause falls if not secured.
・Using the rug with folds or wrinkles can cause tripping hazards.
<About Size and Color>
・Due to the nature of the product, there may be an error of approximately ±3% in the finished dimensions.
・The actual color and texture of the product may differ from the published photos due to differences in computer or smartphone monitors viewed by the customer, as well as shooting conditions.
・The appearance and visibility of patterns may vary with each weave. The same pattern may not appear in the exact same position as in the published photos.
<What Happens with Use>
・Immediately after delivery, the rug may retain a curl from being rolled. This will gradually flatten out and disappear within a few weeks of use.
・If heavy objects such as furniture are left on the rug for a long period, the pile may be crushed (crushing). This is more likely to occur when localized heavy loads are applied.
・Rugs using cut pile may experience localized disruption in the direction of the pile nap during use, appearing as cloud-like color variations (clouding phenomenon). This is a characteristic of cut pile and not a quality defect.
<Care and Storage>
・If a pile (fiber) sticks out, do not pull it forcefully. Carefully cut it from the base with scissors.
・When storing, roll the rug into a cylinder to prevent creases and wrinkles, lay it flat, and do not place heavy objects on top of it.
<Usage Precautions>
・Using the rug in direct sunlight may accelerate surface fading and deterioration of the backing. Please take measures to block sunlight with curtains or blinds.
・Be aware that using rubber covers or similar items on furniture legs may react with rug components, causing discoloration or color transfer.
・Localized pressure from table legs or similar objects may leave indentations. Rotating the rug occasionally can make these less noticeable.
・When moving heavy furniture with casters, such as pianos, over the rug, always place plywood or thick cardboard underneath to protect the rug during movement.
・Avoid direct spraying of insecticides, disinfectants, hypochlorous acid, etc., as this may cause discoloration or hardening of the rug. If using by spraying onto a cloth, always test on an inconspicuous area first.
<Changes in Standards and Specifications>
Standards and specifications may be changed without prior notice for quality improvement or other reasons. Please be aware of this in advance.