<About Delivery>
Rugs are not eligible for free shipping. A shipping fee of 5,500 yen will be charged.
Products will be delivered with the instruction manual included, plastic-wrapped in a cylindrical shape. Approximate packaging sizes are as follows: 133 x 195 cm will be approximately 15 cm in diameter x 145 cm in length; 160 x 230 cm will be approximately 20 cm in diameter x 170 cm in length; 200 x 290 cm will be approximately 30 cm in diameter x 210 cm in length (these dimensions may vary slightly depending on the product).
Delivery is by Sagawa Express courier service. Delivery will be to your doorstep or entrance. Drivers will not carry items inside the room or install them.
Due to direct shipment from the manufacturer's warehouse, we cannot accept requests for specific delivery dates or times.
Delivery to Okinawa Prefecture and some remote islands is not available.
Please especially check your搬入経路 (e.g., elevator, stairs, doorway width) in advance for the 200 x 290 cm size, as the package length will exceed 2 meters.
<Check Immediately Upon Delivery>
・Before use, please check that the product number, color number, and size are correct, and that there is no damage from transportation.
・Please unpack promptly upon delivery. Do not store in a sealed state.
・When unpacking, please be careful not to damage the product with cutters or other sharp objects.
・Do not store vertically or stack. This may cause creases or deformation.
<About Returns and Exchanges>
・We do not accept returns or exchanges due to customer convenience.
・We cannot accept returns or exchanges for products after they have been used.
・If the delivered product is defective or damaged during transportation, please check the condition immediately after unpacking and contact us promptly (no later than 5 days after product arrival).
・Rugs are not products manufactured by our company. After you contact us, we will confirm the condition, send the actual product to the manufacturer for inspection, and then discuss whether an exchange or return is possible. The longer the time passes, the more difficult it becomes to determine if the damage occurred during transportation, so please contact us as soon as possible.
<Before Laying>
・When laying a rug, please clean the floor surface beforehand.
・After waxing or wet-wiping the floor, please lay the rug only after the floor surface is completely dry. Insufficient drying may leave rug marks on the flooring material.
・On slippery floor surfaces such as flooring, we recommend using a commercially available non-slip sheet or similar product. If the rug is merely laid without it, it may slip and cause a fall.
・Using the rug while it is folded or wrinkled may cause tripping accidents.
<About Size and Color>
・Due to the nature of the product, there may be an error of approximately ±3% in the finished dimensions.
・Due to differences in the monitors of computers and smartphones viewed by customers, and also due to shooting conditions, the colors and textures of the product may differ from those in the posted photos.
・The appearance and visibility of the pattern will vary with each weave. The same pattern may not appear in the same position as in the posted photos.
<What Happens with Use>
・Immediately after delivery, the rug may retain a curl from being rolled. This will gradually settle and resolve within a few weeks of use.
・If heavy objects such as furniture are placed on the rug for a long period, the pile may be crushed and flattened (crushing). This is more likely to occur when strong localized pressure is applied.
・Rugs with cut piles may, during use, have sections where the direction of the pile nap becomes uneven, appearing as cloud-like color variations (clouding phenomenon). This is a characteristic of cut piles and is not a quality defect.
<Care and Storage>
・If a pile (fiber) protrudes, do not pull it forcibly. Instead, carefully cut it at the base with scissors.
・When storing, to prevent creases and wrinkles, roll the rug into a cylinder and lay it flat in a horizontal position, ensuring no heavy objects are placed on top.
<Precautions for Use>
・Using the rug in direct sunlight may accelerate surface fading and deterioration of the back coating. Please take measures to block sunlight with curtains or blinds.
・Please note that using rubber covers or similar items on furniture legs may react with rug components, causing discoloration or color transfer.
・Localized pressure from items such as table legs may leave indentations. Rotating the rug occasionally can help make these less noticeable.
・When moving heavy furniture with casters, such as pianos, across the rug, always place plywood or thick cardboard underneath to protect the rug.
・Refrain from directly spraying insecticides, disinfectants, hypochlorous acid, etc., as this may cause discoloration or hardening of the rug. Even when using after spraying onto a cloth, always test on an inconspicuous area beforehand.
<Changes to Standards and Specifications>
Please note that standards and specifications may be changed without prior notice due to quality improvements or other reasons.